Help Center

Overview of AC POS

AC POS is an integrated cloud platform for point of sale, sales, purchases, inventory, accounting, and reporting — built for distribution, retail, and multi-branch operations in Saudi Arabia and the region.

Monitor your operations in real time from the dashboard, in any modern browser on desktop, tablet or phone, with flexible user permissions and e-invoicing compliance aligned with ZATCA (Zakat, Tax and Customs Authority) requirements.

• Central dashboard to manage branches, users, and settings.
• Point of sale in the browser on desktop, tablet and phone. An internet connection is required.
• Accurate inventory with alerts, transfers, and location-based tracking.
• Financial and operational reports ready for export and accounting.
• E-invoicing compliant with ZATCA Phase 2.

Quick Start — First 30 Minutes

Follow these steps to launch your business on AC POS quickly and professionally:

• Click Start Now on the homepage, create your account, and verify your email.
• Complete business details: trade name, currency (SAR), fiscal year start, logo, and address.
• Add your first business location/branch and configure tax settings and payment methods.
• Create product categories, then add products manually or import via Excel.
• Register essential customers and suppliers to begin sales and purchases.
• Open POS or create your first sales invoice and confirm inventory updates automatically.

Account & Branch Setup

Setting up your account correctly from day one saves significant time later and ensures accurate reports and tax compliance.

Users & Permissions

Create separate accounts for each employee and control what they can view or edit. Do not share the admin account with your team.

• Admin — full access to settings, reports, and users.
• POS cashier — sales, payments, and receipt printing only.
• Sales representative — quotations, orders, and customers without changing settings.
• Inventory manager — purchases, transfers, stock counts, and adjustments.
• Accountant — financial reports, expenses, and payments without deleting sensitive data.

Point of Sale (POS)

AC POS is fast and suited for cashiers, retail stores, and wholesale distributors. It supports quick sales, barcode search, and discounts at invoice or product level.

Sales & Customers

Manage the full sales cycle from quotation to invoice, collection, and follow-up.

• Quotations — send a quote to the customer and convert it to an order or invoice in one click.
• Sales invoices — cash or credit invoices with outstanding balance tracking per customer.
• Sales orders — for delivery or pre-fulfillment, linked to inventory.
• Customer history — purchase history, balance, loyalty points (if enabled), and contact details.
• Multiple pricing — wholesale and retail prices or special pricing for customer groups.

Inventory & Purchases

Inventory is the heart of any trading business. AC POS updates quantities automatically with every sale, purchase, or transfer.

Reports & Decision Making

Use built-in reports to track daily and monthly performance and make data-driven decisions.

• Sales report — by date, branch, product, employee, or payment method.
• Profit & loss — revenue, cost of goods, expenses, and net profit.
• Stock valuation — current inventory value by purchase or sale price.
• Customer & supplier balances — receivables and overdue payables.
• Tax summary — output and input VAT for return preparation.
• Register report — cash movement and shift closings.

E-Invoicing — ZATCA Phase 2

For businesses subject to ZATCA requirements in Saudi Arabia, AC POS supports electronic invoices compliant with Phase 2 of the Fatoora platform.

• Issue tax invoices and credit/debit notes per approved standards.
• Include QR code and UUID on each invoice.
• Link tax registration and commercial registration data in invoicing settings.
• Submission and clearance workflow per your ZATCA integration setup.
• Keep a log of submitted and rejected invoices for review with your accountant.

Field Work and Mobile Use

There is no AC POS app to download from an app store. The interface itself runs in the browser — including the browser on a phone — and anyone who wants their own app builds it on top of the API. Field teams work from the phone browser, and attendance has API endpoints so you or your developer can build a dedicated app on top of them.

• Clock-in and clock-out from the phone, with a branch geofence applied from the phone's position.
• Create sales and record customer payments from the phone browser, with current stock visible.
• The attendance endpoints — clock-in, clock-out, and an employee's own record and history — are in the API and are called with an API token. See the API documentation.
• Field visits (assigning a visit to a rep and a customer and tracking it to completion) are not part of the platform today: the endpoints exist but require a separate Field Force module, which is not installed, and they answer with "Unauthorized action" until it is. Tell us if you need it and we will say where it stands.

Data Import & Backup

Save time when migrating from another system or entering large volumes of products.

Common Troubleshooting

Here are the fastest fixes for issues users encounter most often: